Purchase and Delivery
Most items will be in stock at our shop, and will be sent out within 24 hours of receiving your order. If there are any problems with items not in stock you will be informed by e-mail or telephone. Small items (up to 2Kg) will usually be sent by first class post. We pride ourselves on our rapid order fulfillment capabilities, and seek to complete all order within 5 days at most. However delays are occasionally inevitable due to circumstances out of our control. If your Soft Claws are not with you within a week; please contact us and we will do everything we can to help. DELIVERY COSTS : Any order made via this site will start at a £2.95 delivery charge which is added during checkout. DELIVERY TO OTHER COUNTRIES : For delivery to an address outside of the UK, the starting charge is £3.95.
Payment Gateway services are provided by PayPal, one of the worlds leading online payment providers. All online payments are processed though Paypal, this is done though PayPal and No Card details are kept or disclosed to us. We do not store finanical details and take all reasonable precautions to keep the details of your payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If we have reason to suspect that your details have been obtained fraudulently from us, we will endeavour to let you know as soon as we can.
Returns, Refunds and the 'No Quibble' money back guarantee
- If you are unhappy with Soft Claws products, you can return them in their original packaging for a full return minus delivery*
- We want you to be happy with your purchase, and will do our utmost to keep our good reputation.
- You have 90 days in which to notify us, please You may notify us of your decision by email.
- You are responsible for returning the goods to us and the cost of so doing.
- You must take reasonable care of the goods and have not used more than 1/3 of a pack to qualify for a refund
This is the web site of SOFT PAWS UK (SPUK). Our postal address is: Soft Claws Ltd, The Croft, Mottingham Lane, London, SE9 4RX. We can be reached via e-mail at email@example.com or you can reach us by telephone at 0207 183 5088 For each visitor to our Web page, our Web server automatically recognises no information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, payment information (e.g., credit card number and billing address), no information on consumers who browse our Web page. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site.