Shipping Info

Shipping Info

Purchase and Delivery
Most items will be in stock at our shop, and will be sent out within 24 hours of receiving your order. If there are any problems with items not in stock you will be informed by e-mail or telephone. Small items (up to 2Kg) will usually be sent by first class post. We pride ourselves on our rapid order fulfillment capabilities, and seek to complete all order within 5 days at most. However delays are occasionally inevitable due to circumstances out of our control. If your Soft Claws are not with you within a week; please contact us and we will do everything we can to help. DELIVERY COSTS : Any order made via this site will start at a £2.95 delivery charge which is added during checkout. DELIVERY TO OTHER COUNTRIES : For delivery to an address outside of the UK, the starting charge is £3.95.

Payment Gateway services are provided by PayPal, one of the worlds leading online payment providers. All online payments are processed though Paypal, this is done though PayPal and No Card details are kept or disclosed to us. We do not store finanical details and take all reasonable precautions to keep the details of your payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If we have reason to suspect that your details have been obtained fraudulently from us, we will endeavour to let you know as soon as we can.

Returns, Refunds and the 'No Quibble' money back guarantee

  • If you are unhappy with Soft Claws products, you can return them in their original packaging for a full return minus delivery*
  • We want you to be happy with your purchase, and will do our utmost to keep our good reputation.
  • You have 90 days in which to notify us, please You may notify us of your decision by email.
  • You are responsible for returning the goods to us and the cost of so doing.
  • You must take reasonable care of the goods and have not used more than 1/3 of a pack to qualify for a refund

Privacy Policy Statement
This is the web site of SOFT PAWS UK (SPUK). Our postal address is: Soft Claws Ltd, The Croft, Mottingham Lane, London, SE9 4RX. We can be reached via e-mail at or you can reach us by telephone at 0207 183 5088 For each visitor to our Web page, our Web server automatically recognises no information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, payment information (e.g., credit card number and billing address), no information on consumers who browse our Web page. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organisations. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address. In regards to Ad Servers: We do not partner with or have special relationships with any ad server companies. We respect our clients privacy and would like to make clear we would never share clients information with other companies and that all information obtained is kept confidential. Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them . Upon request we offer visitors no ability to have factual inaccuracies corrected in information that we maintain about them With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.